Ofgem in British Gas, E.ON and npower smart meter probe

Ofgem has opened investigations into smart metering roll-out programmes administered by British Gas, E.ON and npower.

The energy watchdog said the firms had the lowest completion rates for the installation of advanced electricity meters for business customers in the UK, although other suppliers also failed to hit their targets.

Rachel Fletcher, senior partner for Ofgem’s markets division, said: “Regulatory and Government programmes are not optional, and failure to meet these in a timely way causes consumer harm.

“All suppliers can and must learn the lessons from the roll-out of meters for business customers and apply them to the domestic smart meter roll-out.”