Royal Mail hope to clear the massive backlog of mail in Dundee East by the end of next week.
Managers from all over the UK have been drafted in to help clear the mail mountain at the troubled depot.
Bosses from England, Wales and Northern Ireland are being put up in Dundee hotels and have been joined by colleagues from more local depots to get letters and parcels out to customers in the DD4 and DD5 postcode areas.
The backlog resulted from a new delivery system called The Way Forward which Dundee East staff struggled to cope with, and then the bad weather.
The Courier was inundated by complaints from readers in Dundee East about delayed mail in the run-up to Christmas.
Many people said they had not received Christmas cards and parcels in many cases presents they were expecting.
Royal Mail threw extra resources at the problem last month and apologised to its customers for letting them down.
One of its emergency measures was to send Dundee East mail to sorting offices all over Britain with spare capacity, then returned to the West Pitkerro premises and organised into rounds for distribution.
It hoped to get all Christmas mail delivered on time but that was not achieved.
Some belated Christmas post went out last week but there is understood to still be a considerable volume that staff began clearing from Wednesday of this week.’So ridiculous’A Royal Mail spokeswoman said, “The majority of Christmas mail was delivered despite the most hostile start to winter weather in the UK in living memory. We will continue to deliver any remaining items posted before Christmas as quickly as possible.
“Royal Mail will use any contingency necessary to deliver mail to our customers and has a large workforce that is flexible to work anywhere required.”
Meanwhile, residents in the west end have pointed out that they, too, have suffered from delays.
One Blackness Road resident said, “I’ve had three deliveries since Hogmanay, all of them with Christmas cards among them.
“All the cards were posted well before Christmas and one in particular was franked December 12, posted in Ayrshire.”
Another west end resident said her first mail of the year on Wednesday included Christmas mail posted in mid-December.
She said, “At first I was annoyed but it’s just so ridiculous now that you can only laugh.
“I feel sorry for the posties at Dundee East though getting all the flak when it’s obviously just as bad in the west end.”
A Royal Mail spokeswoman said the vast majority of Christmas mail was delivered in Dundee West.