Public confidence in Dundee City Council dipped dramatically in 2014, according to new statistics.
The number of people who believe that the local authority provides a good range of services is at its lowest level in 10 years.
Just 69% of Dundonians surveyed in 2014 believed the public body provides a good range of services a drop of 15% compared to 2013.
The survey of 800 people, conducted by Research Resource, also shows that confidence in the quality of services is at its lowest since 2007.
Council leader Ken Guild has pledged to address the issues raised.
The SNP member said: “People were generally happy with the services we provide, but satisfaction with the range of things we do has dropped.
“As an example, satisfaction with telephone contact remains high, while face-to-face contact fared less well, but despite such a varied response we will be looking closely at the results so that we can continue to tackle the areas for improvement.
“We are committed to continuous improvement through consultation with service users and the annual consumer survey helps us to evaluate progress towards achieving our objectives.”
Despite the public image of the council declining, a vast majority of people suggested they were satisfied with their quality of life in Dundee.
Almost all of those surveyed were happy with the fire service, schools, health services, libraries and rubbish collection.
In the report to councillors, the local authority’s chief executive David Martin said: “The average score for the public image of the council across all indicators in 2014 was down compared to 2013, although generally up on the results in 2012.
“The biggest percentage falls relate to the good range and quality of services, although these remain the factors on which the council scores highest.”
The results of the survey will be debated at the council’s policy and resources committee, which meets on Monday.