Royal Mail has been criticised for refusing to allow customers to pick up undelivered mail from post offices only yards beyond a post code boundary.
West End councillor Fraser Macpherson said: “For a fee, residents can have mail redelivered to a local post office. For many DD2 residents the Perth Road post office is an obvious centre given its convenient location.
“However, by about 50 yards, the office is in DD1 and Royal Mail’s official position is that it will not redeliver DD2 mail there. Equally, the Blackness Road post office would be a useful redelivery office for many DD2 residents, but again, by the skin of its teeth, it is situated in DD1.”
In a letter to the councillor, a Royal Mail manager confirmed it was “not operationally possible” for DD2 customers to collect undelivered mail at those post offices.
She added: “Royal Mail offers for items to be redelivered free to their address on a preferred day, including Saturdays or to another address in the same post code area.”
Mr Macpherson said: “Royal Mail really does have to consider a more customer-friendly approach to mail redeliveries. The present situation is highly unsatisfactory.”
