A controversial private parking firm has said it would welcome the introduction of an independent appeals service.
Smart Parking has come under fire in recent months after installing new payment systems at its three Perth sites, which many motorists have found confusing.
However, the company has backed calls from the British Parking Association (BPA) for a single code of practice and independent appeal process for operators across Scotland.
Currently drivers in England have redress through Parking on Private Land Appeals (Popla), but no equivalent exists north of the border.
A spokesman for Parking Scotland, which is part of the BPA, said: “We believe there is a case for the Scottish Government to establish a standard setting body (SSB) to build on the foundations established by the BPA.
“The SSB must be accountable to the Scottish Government, can be fully funded by the private parking sector and should enhance standards through an enforceable code of practice.
“The Scottish Government should also establish an independent scrutiny board (or require the SSB to establish one) to procure a single independent appeals service to resolve disputes between motorist and operator.
“It is bad for consumers if different appeals services, operating under different standards, are allowed to develop.
“A single service, free to motorists and based on principles underpinning existing parking appeals services, which are well understood by motorists, would increase consumer confidence and address any perceived unfair practices.”
In response, a spokeswoman for Smart Parking said: “We welcome the British Parking Association’s call for a single code of practice and appeals service within Scotland.
“Smart Parking complies with all regulatory requirements and embraces all genuine, positive and constructive attempts to improve the parking industry.”
Mid-Scotland and Fife MSP, Murdo Fraser, applauded the firm for its stance, adding that he hoped it would lead to a more harmonious relationship with the people of Perth.
He said: “Motorists in Perth have been left frustrated by Smart Parking which, in addition to dishing out fines incorrectly, have proven to be particularly difficult to deal with when appealing these dodgy parking notices.
“I am pleased that Smart Parking officials have seen merit in the establishment of a single code of practice and an independent appeals service and I would encourage them to liaise with Government on this issue.
“Increasing transparency and accountability is a must for the industry, especially if they are to harmonise relations with customers.
“Smart Parking has borne the brunt of motorist frustration and for good reason. Hopefully this admission from them will pave the way for better relations.”