A young Dundee mum got more than she bargained for when she bit into a hot steak pastry she bought from a baker’s shop on Sunday.
Beki O’Rourke, 28, from Lawton Road, says she felt “something hard” when she munched on the snack and found a 10p coin stuck between the layers of pastry in her Greggs Steak Bake.
She said when she phoned the Strathmartine Road shop where her partner, Mike Gillan, 30, had bought the food, the manager laughed, dismissing it as a “random” event.
Mike had bought the pastry minutes earlier as a quick lunch before the couple and their three-year-old son were due to go out to enjoy the afternoon sunshine.
She said: “I got about three quarters of the way through it when I felt something hard. I thought it was a bit of uncooked pastry, but when I opened it up I found the 10p between the layers.
“I was disgusted, money is disgusting because so many people handle it and you wouldn’t want it in your mouth.
“The annoying thing though was when I phoned and asked for the manager I got this guy who laughed when I told him.”
She added: “I told him again it was disgusting and unacceptable and that wasn’t why I was phoning. I wanted to report it and asked him what they were they going to do about it to make sure it doesn’t happen to anybody else.
“He said if he had seen it he would have taken it out before the bake was sold. It’s unbelievable. He said he was the sales manager running the store that day but he didn’t ask me any details about it. He didn’t seem concerned at all.
“I went online and reported it to Greggs and received an automated reply. I also emailed Dundee City Council and reported it to environmental health. By 9.30am on Monday they had contacted me and came and picked up the steak bake.”
A Greggs spokesman said: “We were very concerned to receive this complaint as product quality and customer service are always a priority for us. We launched an immediate investigation and our customer contact team is liaising with the shop management team to establish the facts. We will then be in direct contact with the customer.
“We are also investigating the original complaint.
“It is difficult to understand how a coin might have got into our product as all our savouries go through metal detection. In addition, we’re contacting the Environmental Health Department in Dundee to offer our fullest cooperation.”
A council spokesman confirmed they are investigating the complaint.