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Alyth mobile users reconnected after weeks with no signal

Louise MacLean and her family are among those who have been affected.
Louise MacLean and her family are among those who have been affected.

Angry Alyth residents stranded for nearly three months without any mobile coverage have finally had their phone signal restored.

The Rosemount mast, which serves Orange, EE and T-mobile, went down earlier this year with some residents claiming they have been without text, calls or data since mid-January.

The phone providers have been accused of telling lies to customers seeking answers as to why the signal was down and when it would be fixed.

In early March EE claimed the reason for the drop in signal was due to trees which had overgrown and were blocking the signal from the mast.

Other residents were told snow had caused irreparable damage, while promised deadlines for repair work came and went without any improvements.

One furious Alyth resident, who asked not to be named, said the phone providers had lost a large number of customers due to the continual delays.

He said: “To leave a town of 3,000 people with no phone signal for three months is unacceptable.

“A lot of people no longer have a house phone so rely solely on their mobiles for access to the internet and to make any phone calls required.

“My wife contacted our provider on three or four separate occasions and was told on each occasion it would be fixed in the next few days.”

Louise MacLean of the town’s Isla Road has been a customer with Orange for 10 years, and her husband, son and daughter are also all with the phone provider.

She said: “I was told by a technician on Sunday February 14 that snow had gotten into the box and it was basically totally done.

“There was an item supposed to be coming up from Oxfordshire that would be arriving on the Monday, fitted Tuesday and then everything would be sorted.”

An EE spokesman said: “We’re pleased to confirm that signal has been restored to the Alyth area.

“Our engineers worked to re-route the service which was affected when tree growth blocked the signal connecting our mobile towers. We apologise for any inconvenience this may have caused.”