Ombudsman rules city council took too long to repair tenant’s house

Dundee City Council has been told it took too long to repair a tenant’s house.

The Scottish public services ombudsman was asked to look into the case of a woman who has not been identified who had told the council she needed work done to her gutters and to the seals around her bedroom window.

The ombudsman’s report said: ”When she asked the council about this over the next five months she was told that the repairs were in hand.”

It was only when the tenant’s son known only as Mr C complained to the council that new instructions were issued to carry out the work.

The report said: ”We upheld Mr C’s complaints that the council delayed unreasonably in carrying out repairs and in responding to the complaint.

”After Mr C contacted the council, the necessary works were put in place and the council apologised for the inconvenience caused to his mother,” it said.

The council has asked the tenant to submit a claim for any financial loss related to the cost of redecoration.