Ofcom has fined mobile and broadband provider Talk Talk £750,000 for making an excessive number of abandoned and silent calls to customers.
The firm was found to have breached the telecommunications regulator’s guidelines on abandoned calls on four occasions between February 1 and March 21 2011, and was found to have transgressed the silent calls directive on one occasion between the same dates.
The breaches relates to two individual call-centre operators, but Ofcom said TalkTalk were ultimately responsible for their actions and imposed the £750,000 penalty, which must be paid within 30 days.
Ofcom consumer group director Claudio Pollack said: “Today’s penalty sends out a strong message.”