Businesses are always looking for ways of improving the experience that they provide to their end customers, and that is not simply restricted to the company’s actual marketed products or services. The truth is that business communications of the highest quality are vital, not only for communications with customers but also often internally, such as with remote workers or other sites.
If your business has not done so already, then it is likely that sooner or later, it will need to upgrade from legacy voice networks to new technology that has been designed for the expectations of both workers and customers. In an age in which communication, for most people, takes place increasingly flawlessly and access to information has never been more ubiquitous, the right business telephone and best business broadband are the least of any company’s requirements.
Such changes are especially driven by the younger generation, which is more familiar with simple-to-use consumer communication technologies like the iPhone. Such workers and customers are increasingly expecting just as much convenience when they deal with your business. Workers who benefit from upgraded business communications tend to be more motivated, happy and productive, while customers are likely to be more loyal to your firm as a result of such technology.
One other demand that employees are increasingly making is the freedom to use their own smartphones and other mobile devices in the workplace. Indeed, according to research conducted by Cisco, employee-owned devices of some shape or form are permitted in the workplace by 95% of organisations. Three quarters of IT leaders have cited a positive effect on their company as a result of such a policy. This has led more firms to consider voice communication solutions that can connect workers using these devices, in a cost-effective manner.
Your business may have legacy systems that have been in place for many years, and these may be causing great damage to your firm’s efficiency and productivity. At a time when many businesses are looking to reduce costs, outdated business communication systems can be a real financial burden. Legacy systems are also more vulnerable to downtime that can damage a company’s reputation as well as lose it precious working hours. Nor are these old systems as flexible and scalable as the next generation voice technology solutions.
From ISDN30 and SIP Trunking to Voice over Ethernet, there are so many such next generation solutions available to ensure that businesses are best-equipped to deal with any of a wide range of communication needs over the coming years.