Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner. Facebook Messenger An icon of the facebook messenger app logo. Facebook An icon of a facebook f logo. Facebook Messenger An icon of the Twitter app logo. LinkedIn An icon of the LinkedIn logo. WhatsApp Messenger An icon of the Whatsapp messenger app logo. Email An icon of an mail envelope. Copy link A decentered black square over a white square.

VeriCall’s Fife contact centre lands charity support contract

Taylor has welcomed the move. Picture: Steve Brown.
Taylor has welcomed the move. Picture: Steve Brown.

A Fife contact centre has secured the contract to deliver a multi-platform support service for charities.

The project will see VeriCall provide contact services for Rubicon CSR who offer free live chat and social media support services to charities, funded by corporate social responsibility programmes.

Paul Lawton, director of Rubicon CSR, said a growing number of private sector firms had corporate responsibility programmes with donated funds towards a broad range of good works.

Mr Lawton said: “Web chat services are an increasingly important channel for people to contact businesses and the same is true for the charitable sector.

“Our partnership with VeriCall means that in addition to web chat, people can contact and make donations to the charities we work with across the much broader spectrum of social media.

“On top of this, the companies who are funding the service can be assured that their money is not just being put to good use, it is delivering a demonstrable return for the charities they support.”

The contract is the latest win for Kirkcaldy-based VeriCall who secured a landmark deal with directory enquiries provider 118 118 earlier this year.

VeriCall managing director, Adam Taylor welcomed the move saying the “innovative” model would appeal to businesses with corporate social responsibility programmes as well as the public and charities themselves.

He said: “There is a growing number of people who prefer to communicate via social media and direct messaging services rather than pick up the phone.

“Our secure payment technology also means that we can offer payment through the customer’s channel of choice, which could be particularly beneficial to charities.

“The system we use ensures that the agent does not see any of the customer’s, or in this case donor’s financial details.”

VeriCall, founded in 2017, moved to Kirkcaldy in after securing a £1 million regional selective assistance grant.

jimillar@thecourier.co.uk