Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner. Facebook Messenger An icon of the facebook messenger app logo. Facebook An icon of a facebook f logo. Facebook Messenger An icon of the Twitter app logo. LinkedIn An icon of the LinkedIn logo. WhatsApp Messenger An icon of the Whatsapp messenger app logo. Email An icon of an mail envelope. Copy link A decentered black square over a white square.

Tayside physio centre delivers up to 60 online consultations and classes a week in lockdown

Lynne Falconer and Sally Kiddie of Heal Physiotherapy in Dundee.
Lynne Falconer and Sally Kiddie of Heal Physiotherapy in Dundee.

A Tayside-based physiotherapy centre is delivering up to 60 online consultations and classes a week since lockdown forced the closure of its premises.

Heal Physiotherapy said it now realised the full potential of social media as a tool to reach its customers.

Launched in 2004, Heal Physiotherapy Limited is a first-class physiotherapy service offering a range of treatments including private GP care, specialist sports physiotherapy, massage therapy, podiatry, and psychology.

Owners Lynne Falconer and Sally Kiddie accessed DigitalBoost – the Scottish Government’s leading digital skills programme, delivered by Business Gateway, to improve the company’s online and social media presence.

They used these skills to create engaging digital and video content for the website and social channels to reach customers during the pandemic.

Heal adapted its offering to deliver virtual appointments and pilates classes in a bid to keep patients active and mobile throughout lockdown

Ms Falconer said: “The first thing we did when lockdown was announced was call the Business Gateway team who have offered continued support throughout this period and kept us up to date on crucial guidance.

“It’s only now that we realise the full potential of social media as a tool to reach our customers and fortunately, we were equipped to do this effectively thanks to Business Gateway and the DigitalBoost service.

“We have used this knowledge to communicate with our patients, stakeholders and community, which has been crucial during these challenging times.

“We’ve had to completely adapt the way we do business – for a profession where human contact is deemed essential, we’ve been pleasantly surprised at how effective Zoom appointments have been.

“We’re (virtually) working tirelessly to ensure our patients get back to work, sport or their hobbies as soon as possible when the centre reopens at the end of this month.”

The firm has also utilised the furlough scheme and accessed a small business grant and applied for rates relief.