Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner. Facebook Messenger An icon of the facebook messenger app logo. Facebook An icon of a facebook f logo. Facebook Messenger An icon of the Twitter app logo. LinkedIn An icon of the LinkedIn logo. WhatsApp Messenger An icon of the Whatsapp messenger app logo. Email An icon of an mail envelope. Copy link A decentered black square over a white square.

‘Betrayal’ – bank bosses accused of going against their word as Angus branch set to close

Post Thumbnail

Bank bosses who gave assurances they would keep branches open have been accused of going against their word.

The TSB’s branch in Carnoustie, Angus, is on a list of sites the banking giant intends to close, The Courier understands.

TSB said today it plans to cut around 300 jobs in Scotland and close 73 branches north of the border next year.

The bank’s workers in Tayside and Fife will be informed today whether their branch is planned for closure.

It has already emerged that three Perthshire branches are on the list, which will become public later today.

Scottish Conservative north-east MSP Bill Bowman, who has met TSB bosses in the past over the firm’s cutbacks, said: “This announcement is a betrayal to customers in areas across Tayside who rely on their local TSB branches.

“I’m angered and disappointed at this decision – just last year I met TSB bosses who assured me they were going to keep branches open but they have gone against their word.

“Groups such as the elderly were impacted by opening hours being cut last year but this announcement is a complete kick in the teeth to customers who don’t have access to online banking.

“My thoughts also go to the staff at each branch who have been impacted by this through no fault of their own – it’s shameful.”

The bank shut branches in Kinross and Brechin this year as part of a previous round of branch closures.

The Edinburgh-based company said the branches earmarked for closure in 2021 have been selected to ensure 94% of customers in Scotland are still within 20 minutes’ travel time of one that will remain open.

It said it will continue to invest in its 62 remaining Scottish branches over the next two years “to radically improve the customer experience”.

As part of that investment, 50 mobile advisers will be introduced in some rural communities to help existing customers and organise further support.

Robin Bulloch, TSB customer banking director, said: “These decisions are the most difficult we take, but we must always be guided by our customers – and we are clearly witnessing a substantial shift towards digital banking.

Bill Bowman MSP outside the Carnoustie branch of TSB

“We operate a more extensive branch network than most other banks in Scotland, including some much larger than TSB, and we need to reduce its size to reflect the changing needs of our customers and a fast-evolving operational environment.

“TSB remains committed to offering high-quality banking services in branches across Scotland.

“We are also introducing mobile advisers to ensure we look after vulnerable customers and those in rural locations.

“We are working to ensure the transition towards digital – which is being seen right across the economy – is handled sensitively and pragmatically for our colleagues and customers.”

Across the UK, the Spanish-owned bank will cut around 900 jobs and close 164 branches.

It will leave TSB with 290 branches, more than halving its store estate over the past seven years.

Perth and North Perthshire MP Pete Wishart said: “This is really disappointing news for Blairgowrie, Coupar Angus and Pitlochry.

“Over the past few years we have seen a succession of branch closures across Perthshire, and it has had a significantly negative impact on the local communities.