Dundonian Rachel Mackay believes jobs at city visitor attractions were the perfect preparation for her new role as head of a historic royal palace.
The former Harris Academy pupil began volunteering in the Verdant Works cafe when she was 15.
She then worked part-time in the cafe of Dundee Science Centre for six years.
After studying medieval history at St Andrews University, she took on jobs at Madame Tussauds, the Natural History Museum and as a manager at Kew Palace.
The 36-year-old has now become manager of Hampton Court Palace in London – where Henry VIII used to live.
Running Hampton Court Palace
Rachel started in the role in June as interim manager, since she was already working within Historic Royal Palaces. She was given the job on a permanent basis in September.
“I definitely wanted the job when I started as interim manager, so I worked hard for three months to make sure I was up to it,” she says.
“The job is overseeing the day-to-day running of the palace.
“A large part of that is the visitor attraction, but it’s also a working palace with a big estate to manage.
“I co-ordinate all the activities going on across the site and make sure everybody does what they need to and it all fits in well together.”
She is also responsible for recruitment, and looks for candidates with a similar skillset to herself.
Rachel said what she learned at her first jobs in catering has helped her throughout her career.
She says: “It gives you important skills for this kind of job where you have to be juggling a lot.
“You learn the ability to multi-task, stay calm under pressure and be part of a close-knit team.
“You also get customer service and organisational skills that are really important.”
Hampton Court has a Chapel Royal and a royal tennis club as part of the palace.
It used to be a home for grace and favour residents – usually people who had worked for the royal family.
Working behind the scenes
As Hampton Court is a historic palace and not a royal palace like Buckingham or Windsor, Rachel’s tasks don’t usually revolve around the royal family.
She was at home in Dundee when Queen Elizabeth II passed away and came back to work to see flowers and handwritten notes at the gate for the Queen.
Unlike her colleagues at the Tower of London, Rachel was not involved in the lying in state or the late Queen’s funeral.
The Dundonian’s Hampton Court team are now getting ready to plan ahead for the coming months.
“A lot of people think that to work at a museum or in heritage you have to be a curator, but there is so much more that’s just as fun,” says Rachel.
“The world of operating heritage sites is not a job people see a lot on TV, but one of the most fun parts is making it all work.
“Doing the work behind the scenes to make everything smooth-running for the visitors is the best bit.”
Conversation