Tesco Bank is to make it easier for customers to report their card lost or stolen by adding a new ‘block/unblock’ feature to the bank’s mobile banking app.
With over 300,000 customers contacting the bank over the last year to report their card lost or stolen, customers can now use the mobile banking app to quickly and easily block their card ensuring that it cannot be used further, while keeping their account active.
Customers who subsequently find their card again can also easily unblock it via the app or cancel their card completely and order a replacement card if required.
Grant Bourbousson, Digital Director at Tesco Bank, said: “We want to make banking as easy as possible for customers.
“Millions of credit card customers across the UK contact their bank each year to report a lost card only to find it again.
“By allowing our credit card customers to block their card with just the tap of a button on their phone, this new feature takes the hassle and stress out of those occasions when you think you’ve lost your card, only to find it a little later.
“It is just another example of the innovative new features we are delivering to help customers manage their money using our mobile banking app.”
