Thinking of booking a holiday this winter and doing it all on your own? Try typing “Spanish Villa” into Google and scroll through the few million search results that come up. Add on the time spent searching for the best flight deals and airlines and you’ll be all set to pack your bags and head out the door – in winter 2022.
While it was believed by many that the rise of the internet would ultimately lead to the demise of travel agents, it has, in a lot of instances, made them more necessary than ever. And Horizon Direct is one of the most reliable in Scotland. Family owned and part of the Caledonian Travel Group, this particular company prides itself on its aptitude and determination to go above and beyond for their clients.
From their branch in Montrose, enjoy five star service from the Horizon Direct team, who put customer welfare and happiness above all else. Company director Andrew explained: “We build up such a strong relationships with our clients; they become more than paying customers to us, we often refer to our staff and customers as Horizon Family.”
“We keep in touch during and after their trip, sending welcome home messages and even birthday cards.”
As well as offering honest, independent and impartial advice on which destination, accommodation and airline would be best suited to you and your fellow travellers – a necessity when faced with the thousands of options available – Horizon can offer you three levels of protection once you have booked, allowing you to pack with peace of mind.
Every trip involving air transportation is ATOL protected, ensuring customers will be looked after in cases of cancelled flights or company closures. Horizon Direct are also proud members of ABTA (Association of British Travel Agents), the largest association of its kind in the UK. It enforces high standards of service and provides insurance for holidaymakers if travel companies were to face financial difficulty.
As well as the above, Horizon goes one step further than most agents by placing every single penny of their customers hard earned money into a trust fund, where it remains until the customer has received the service they have booked. This ensures that, if a booking is cancelled or the operator shuts down, that money is there – allowing you to rebook or receive an immediate refund.
All of these forms of protection are crucial for travellers and those taking trips in the climate of Covid-19.
Like many businesses across Scotland, Horizon Direct has been affected by the Coronavirus and the implications it has had. As the world slowly begins to regain some normality, however, they are ready and available to offer expert advice on where and how to travel safely. Andrew explained: “We will only offer holidays to our customers to destinations we can assure are safe.
“We are always available to give honest advice and share our own opinions on holiday options and trips; ultimately, we care about the health, safety and satisfaction of those who travel through us -above all else.”
If you would like to get in touch with Andrew or the rest of the Horizon Direct team, visit their website or phone 0800 009 6398 to reach their Montrose branch at 20 High Street.
