Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner. Facebook Messenger An icon of the facebook messenger app logo. Facebook An icon of a facebook f logo. Facebook Messenger An icon of the Twitter app logo. LinkedIn An icon of the LinkedIn logo. WhatsApp Messenger An icon of the Whatsapp messenger app logo. Email An icon of an mail envelope. Copy link A decentered black square over a white square.

When it comes to the global drinks industry, what the customer wants, the customer gets

Post Thumbnail

Whisky expert Brian Townsend takes a look at the global Scotch industry and how it’s shaped by the consumer’s tastebuds.

It is interesting to note to what lengths the Scotch whisky industry, indeed the drinks industry generally, will go to in order to ensure the success of a brand, be it whisky or any other drink, in a specific market.

Whether it is the bottle, label or the contents, no detail is left to chance.

One classic example is that Windsor, Diageo’s most successful blend in Korea, undergoes ultra-chill-filtering to ensure it is crystal clear and will stay so under any temperature or dilution.

Why the Koreans are so picky on this matter is a moot point but – as in so many other businesses – what the customer wants, the customer gets.

As the gangster buying a swish car for his latest moll declared in one classic film, “If my baby wants a Royce-Rolls, she gets a Royce-Rolls…”

Brian Townsend.

Another example is that many London gins (back in the days when there were far fewer to choose from) were sold in clear glass bottles overseas but in green glass ones in Britain.

But the near-exponential growth of UK gin brands in recent years has knocked that idiosyncrasy for six: gin bottles now come in every conceivable colour and shape.

Decades ago, whisky bottles tended to be dark brown, then they went through a green or amber phase but increasingly today are plain white glass. Whiskies, too, have tended to get lighter in colour.

For years, caramel was added to many whiskies to create the impression, some might say the illusion, that they had matured many years in their casks. Today, the industry tends to use caramel much more sparingly.

However, with the ever-growing interest in single malts and bottling at 46% abv up to cask strength, the aficionados want their whisky as it came out of the barrel.

Indeed, for some markets, single malts are produced with a thin sediment of charcoal at the bottom of the bottle, proving it is “straight from the cask”. In bygone times, that would have been a total no-no.

So what’s next? Peat is gaining popularity — in Germany particularly, peaty Islay malts are in high demand. So heavily peated blends, especially blended malts, have been launched and some existing malts and blends have been given peaty siblings.

All for peat’s sake…


For more in this series…