Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner. Facebook Messenger An icon of the facebook messenger app logo. Facebook An icon of a facebook f logo. Facebook Messenger An icon of the Twitter app logo. LinkedIn An icon of the LinkedIn logo. WhatsApp Messenger An icon of the Whatsapp messenger app logo. Email An icon of an mail envelope. Copy link A decentered black square over a white square.

New NHS 24 contact centre in Dundee to create more than 300 jobs

The NHS 24 contact centre in Dundee will serve all of Scotland
The NHS 24 contact centre in Dundee will serve all of Scotland

A new NHS 24 hub is set to open in Dundee later this year – creating more than 300 jobs.

The contact centre, which is planned to open in November, will be based at Caledonia House in the city’s Greenmarket.

Jobs include both clinical and non-clinical posts, covering roles in nursing, mental health and call-handling.

The regional centre is part of a planned expansion of services providing healthcare support to Scots – though the health service and the Scottish Government have not yet confirmed to The Courier where funding for the new positions will come from.

NHS launches Dundee recruitment campaign

NHS 24 has launched a recruitment campaign with all vacancies in the city – including for the likes of a team manager – advertised online.

Dundee councillor Ken Lynn, SNP spokesperson for health and social care, said: “I think this is great news for Dundee and for NHS 24.

“It brings 300 high quality jobs to Dundee from a trusted and respected employer and will significantly increase capacity Scotland wide which is very welcome.”

Caledonia House (forefront) in Dundee will house over 300 NHS 24 staff

NHS 24 provides people with urgent care advice over the phone.

The 111 service is suitable for anyone who may need to visit A&E but does not have a life-threatening condition, as well as those looking for advice when GPs or dentists are unavailable.

Mental health support is also provided 24/7 via the Mental Health Hub and through Breathing Space at evenings and weekends.

Steph Phillips, director of service delivery at NHS 24, said: “We are excited to launch our new site in Dundee and will be recruiting up to 300 people for this centre alone.

“We currently have six regional centres and a number of smaller local centres, so any new recruits can rest assured they are joining a well-established national team.

”Providing patient care is at the heart of everything we do and our staff are crucial to that.

“A job with us can also be the start of a new and changing career; over 46% of our staff have been with us for five or more years.

“We are more than just a phone service, and we look forward to bringing in new staff to support us as we continue to deliver vital patient care.”

The service is separate to Dundee’s mental health crisis hub which should open before March 2022 on South Ward Road.

NHS 24 is as ‘important as ever’

Scottish Government Health Secretary, Humza Yousaf, said the new centre is part of a £20 million investment in NHS 24 this year.

He said: “I am delighted to support this new call centre facility in Dundee which, alongside bringing 300 new jobs to the area, will help ensure NHS 24 has the resource in place to continue to deliver high quality support and advice to the people of Scotland amidst ever increasing demand on its services.

“As a result of the pandemic NHS 24 has had to move from a predominantly out of hours service to a service which is delivering 24/7 advice and support to patients and supporting them to find the right healthcare to meet their needs.

“NHS 24’s role is as important to our healthcare system today as it has ever been and this is why we have confirmed over £20 million additional investment in the service this year.”