Sky has confirmed customers who bought Little Mix tickets via their short-lived ticketing venture will receive their briefs on time for the sold-out show.
Concerned members of the public who purchased tickets for the Slessor Gardens event via the broadcast giant’s legitimate website became worried after the ticketing page disappeared, apparently without warning.
After questioning by The Courier, Sky clarified that tickets bought via the website would be dispatched on time to customers.
The company said that if the tickets didn’t arrive in time, then customers should contact the “venue” directly, with their name and order confirmation number.
Birkhill mother Pippa Reddy said she purchased four tickets for her young family through the Sky ticketing website.
She said: “Myself and four or five other mums paid for tickets, which we thought we were getting through Sky.
“We purchased between three and four tickets each, at what I believe was face value.
“Since the money was debited, I have had no details about the tickets from Sky or any other company.
“When you go on the original Sky ticketing website, where we initially purchased our tickets, it just links to Sky’s homepage.
“It was only after one of my friends suggested The Ticket Factory might be responsible for the tickets that I entered my details on the site, and have received a message on the webpage telling me the tickets are on their way and expected to arrive by the end of the week.
“Fingers crossed they arrive on time.”
None of the numbers Ms Reddy was provided with in relation to her booking were answered when called by The Courier.
Sky took the decision to close their ticketing division in March and said some ticket fulfilment was still taking place.
Tickets for the Slessor Gardens gig, the second in a series of summer shows taking place at the newly opened Waterfront public space, are selling on legitimate resale sites for as much as £197 per brief.
Website getmein.com – who are owned by ticket distribution company Ticketmaster – are asking for a £36 a processing fee, on top of the near-£200 asking price – allowing one person access to the “golden circle” area at the front of the crowd.
The sold-out concert by the X-Factor-competing four-piece follows last month’s packed performance by 80s reggae-pop band UB40.
A representative of The Ticket Factory could not be reached for comment.
