A Broughty Ferry facility which supports homeless veterans has received a glowing Care Inspectorate report in the wake of concerns raised by former residents and staff.
An inspection of Rosendael centre, run by Scottish Veterans Residences (SVR), found both the quality of care and support and the quality of management and leadership was “very good” overall.
Officials received seven completed care standards questionnaires and spoke to eight current Rosendael residents, reporting “very positive feedback about the support they receive and the staff who provide it”.
The Care Inspectorate found residents were supported to access a range of recreational and learning activities and staff were given a good variety of training options to support them in their role.
One resident said: “Staff are always professional, helpful, friendly and treat me with respect and dignity. They respect my privacy and are always on hand to help or resolve problems.”
Another wrote: “Whatever it is in here I feel we always have support, they go above and beyond. Since the manager changed I have been really impressed, really positive changes.”
Inspectors did say they had discussed accidents and other incidents with the centre and advised that the system of recording and reporting be reviewed by SVR.
The report also suggested the charity should continue to review the training staff receive to undertake their roles, including challenging behaviour, substance misuse and mental health issues.
However, the overall tone of the report was largely positive and Rosendael and one individual was picked out for specific praise for going “the extra mile” for a resident.
Phil Cox, CEO of Scottish Veterans Residences, said: “We are pleased with the Care Inspectorate’s report on Rosendael which reflects our commitment towards delivering the highest standards of housing and support services for UK veterans in need.
“It recognises the work put in by our staff who, despite operating in an often challenging environment, have shown great dedication in supporting our residents.
“While this latest grading is welcome, we are never complacent and will ensure we continue striving to achieve the highest standards as a veterans’ charity.”
Questions had been raised over the standard of care offered at Rosendael and Whitefoord House, another Scottish Veterans Residences facility, after a number of worried parties raised alarming allegations of mistreatment and bullying.
The 16-strong list of concerned individuals included a former Sergeant Major, ex-servicemen honoured by The Queen, current and former residents, staff, families and a leading veterans’ care worker.
