Royal Mail’s director of Scottish affairs has described problems with deliveries in the Dundee East area as “historic concerns” despite residents still highlighting lost or late mail in the area.
Royal Mail have agreed to discuss the situation with councillors next month after the council wrote to them asking for a meeting to discuss the “ongoing” situation.
In a response, Ian McKay said, “We would be happy to address mail delivery in the city as a whole since it will allow us to address historic concerns and give assurances on both present quality of service in the city and our plans for the future.
“Such a comprehensive approach will, I hope, be helpful to all concerned.”
Despite his claims that problems are historic, Ferry councillor Derek Scott told The Courier yesterday that as recently as last week ago a constituent missed a hospital appointment due to a letter arriving late.
The meeting comes about after Mr Scott placed an item on the council’s policy and resources committee agenda for the March 28 meeting regarding the “ongoing difficulties” with mail deliveries in Dundee East.
“The committee unanimously agreed to my motion to invite Royal Mail to attend a meeting in Dundee with elected members to discuss concerns,” he said.
“This has now been arranged for Thursday, May 19.
“The council’s chief executive wrote to Royal Mail as instructed by the committee on March 30.
“The reply from Royal Mail, dated April 4, was written by Ian McKay, director of Scottish affairs.
“Hopefully as a result of this contact with Royal Mail we will see an improvement in the service, which is long overdue.
“As recently as last week I was contacted by a constituent who missed a hospital appointment due to the late delivery of a letter.”