Dundee City Council is to undertake a review of the current system for transporting pupils to the decanted Harris Academy site.
Concerns have been raised about the bus arrangements for pupils living in the West End since the school was decanted to the site at Lawton Road while renovations are carried out on the Perth Road building.
Now the council is to carry out an investigation to see if improvements can be made.
Head of transportation Neil Gellatly said there were “relatively simple amendments” the council will consider.
He said: “A review of operations is being undertaken of the Harris decant transport arrangements.”
The move was welcomed by West End councillor Fraser Macpherson, who had pushed for the assessment.
He said: “I am very keen that the operation of these services is reviewed over the October holidays to ensure that next term the issues have been fully addressed.
“I am pleased that there has been a positive response from the city council to my request for improvements to the school transport operation to Harris Academy for West End pupils.
“These issues are the ones parents have been raising with me. Perhaps the most vital one is ensuring that the two 12S buses continue.
“The council made a commitment to continue those until the holidays. I think it would be a disaster if they took it off, particularly with moving into the darker nights. Any issue needs to be resolved before then.”
Parents had been unhappy about a number of issues since the arrangement began at the start of term.
Councillor Macpherson said a number of mums and dads had expressed concern that the 12S bus was filling too quickly.
He said: “Because the 12S fills to capacity, further along the route there have been instances of pupils having to stand on the stairs, which parents rightly view as unacceptable.
“Parents have asked where it is the case that the first 12S is nearing capacity by the time it reaches Sinderins, it should then go directly to Lawton Road via Hawkhill,leaving the duplicate 12S immediately behind to pick up on Perth Road, or have one 12S run only from further down the route slightly earlier.”
Mr Macpherson said he did not doubt the necessity of the second 12S.
“The council has said it would initially run the duplicate until the holidays but usage shows it is definitely needed long term,” he said.
Parents had also expressed concerns that the morning buses were getting their children to school too close to the start of registration.
“There is a rush of pupils into the school and it only takes the bus to be a few minutes late for pupils to miss the start of registration,” he said.
“Starting the services from their point of commencement a little earlier would resolve this.
“Similarly at the end of the school day, the buses leave the school immediately after the bell sounds.”
He added that there had been instances of pupils with a priority pass and a paper slip for the afternoon bus not getting on a bus home.