Rosendael Veterans’ Residence in Broughty Ferry has received an improved report from the Care Inspectorate.
The latest report, following an unannounced visit in June, found the quality of care and support adequate, while the quality of staffing, management and leadership was good.
Following complaints about management last year, a report from September graded all three of those categories as weak, while a follow-up visit in January showed the service had marginally improved to an overall adequate grading.
In the latest report, people who use the service said they felt it supported them well and staff were approachable and professional.
Following the visit, the inspectors stated: “We could see that the service were working hard to make improvements and, although they had not yet completed some of their identified actions (the service’s own, additional actions which were over and above the requirements set out by the inspectorate), they were well on their way to making major changes to the service.
“The service has developed an improvement plan to help them plan and carry out identified actions.”
Ian Ballantyne, CEO of Scottish Veterans Residences, said: “While we welcome this report from the Care Inspectorate, we are never complacent as an organisation when it comes to improving and enhancing the support services we provide for the ex-service people who reside at Rosendael.
“It’s important to stress that all the requirements set out by the Care Inspectorate have been met and we have gone above and beyond what was asked of us by adding to the team at Rosendael to provide further expert help and support for our residents.
“We also believe the positive comments highlighted in this report reflect the views of the vast majority of residents, whose wellbeing continues to be our primary focus.”
Meanwhile, it has emerged that complaints made by a former resident, who has now left, that staff had opened his private mail, along with concerns over drug abuse and “general mismanagement” at the residence, are no longer under investigation by the Care Inspectorate.
Army veteran Stephen Briggs raised concerns in July after a council letter to him, containing his passport and personal documents, had been intercepted by staff.
Scottish Veterans Residences admitted at the time that a staff member had made “a mistake” and called the opening of the letter a “violation” of its own rules. However, it strongly rejected his other claims.
A Care Inspectorate spokesman said: “When we investigate complaints and uphold them, we also publish a summary of our findings online. We are not currently investigating any complaints about this service.”