Residents of a Fife village are calling on telecommunications company BT to finally fix a fault that has left them without phone lines for two months.
Jim Sneddon, who lives in St Michaels, told The Courier he has had no landline since November 22.
“There are about 10 houses affected near the St Michaels Inn, some have no phone line, some have no broadband and a few have neither,” he said.
“I am one of the ones with no landline. I do have broadband but it is painfully slow.
“The fault happened two months ago and I have contacted BT and their local division, Openreach, and workmen have been sent out a few times but they haven’t managed to fix whatever is causing the problem.
“I appreciate these things happen but to be waiting this long for a repair is a joke. The last time the workmen came it later emerged they had been working down the wrong manhole so it really is turning into a bit of a farce now.
“It would just be nice for the residents affected to be kept informed and told roughly when it’s going to be fixed.”
A spokeswoman for BT apologised for the delay over the repairs, which she said were proving “exceptionally complex”.
“Engineers have identified a number of different faults on spans of cable routed under a main road, which have occurred consecutively,” she added.
“They have so far replaced two sections of cable, which has restored seven of the nine lines reported as affected. Unfortunately, they have now discovered further faults in another section of cable further up the road.
“Statutory permission has been sought to put up temporary traffic lights to allow the work to go ahead safely.
“This work has now been given the go-ahead for Tuesday, when, unless any further issues are discovered, engineers hope to resolve this once and for all.
“We’d always advise local people affected to report each fault to their service provider.”