A retired head teacher who said he was the victim of fraud travelled 100 miles to Fife to demand his money back from an online retail giant.
Donald Gunn MacDonald drove from his home in Newtonmore to confront Amazon bosses in Dunfermline after the firm refused to refund him.
His account had been used to order goods worth £1,200, including 12 pairs of high-end sports shoes which were sent to an address in London.
Frustrated by phone operators repeatedly refusing to reimburse him, he decided to knock on the door of Amazon’s warehouse and speak to someone face-to-face.
He said: “Until I doorstepped them I was getting nowhere. Only a day after I spoke to an actual person my Amazon account was reopened and refunded.”
Mr MacDonald had been sent a Freeview receiver he had not ordered. On checking his account, he saw orders for trainers which he had not placed.
He managed to cancel some of the orders and stop some of the transactions on his Visa card. However, he had been charged for £700 worth of goods that had already been dispatched.
After numerous calls to Amazon’s overseas call centre, Mr MacDonald spoke to a senior manager in Dunfermline and within a day had his money back.
A spokesman for Amazon said the company had apologised to Mr MacDonald.