A crackdown on private parking firms could be launched by the Scottish Government.
In a Holyrood debate instigated by Mid Scotland and Fife MSP Murdo Fraser, Transport Minister Derek Mackay conceded that he could be forced to step in if operators don’t self-regulate effectively.
Mr Fraser has been campaigning for more regulation of private firms following a flood of complaints about the Kinnoull Street car park, which is operated by Smart Parking.
Currently there is no independent body to which motorists can appeal, with anyone wishing to contest a ticket having to deal directly with the issuing company. In England, drivers have recourse via Parking on Private Land Appeals.
Mr Mackay said the possibility of introducing a similar system north of the Border is already being explored.
He said: “Appeals procedures may be in place at the moment. However they are voluntary and are sometimes not particularly effective because the question is this who regulates those who make the decisions?
“There is a different position south of the border, where there is an independent appeals service. The introduction of such a service for Scotland is being explored, although a change in position would be required here to ensure that it was enforceable.
“If companies kept to the code of conduct and companies acted ethically and responsibly I would have more comfort. That is why I am taking a look at this very complex issue.
“If the approach continues to be unsatisfactory, I may well have to regulate or to propose regulation.
“We have a voluntary partnership approach that I think is not working, which is why I have to consider regulation and legislation to be appropriate.
“The Scottish Government will take on board all today’s comments and convey them to all the operators. We will strive for a fairer, more transparent and more reasonable approach, so that no one is unfairly charged to the point at which they are being caused anxiety and financial loss.”
Mr Fraser said he believes an independent appeals process could be one of the measures to help the industry win back confidence from motorists.
Speaking following the debate, he said: “The tactics of some of these companies is nothing short of appalling.
“I was pleased to hear the Scottish Government takes this issue seriously, and will consider regulation if operators don’t improve of their own accord.
“Above all motorists are calling for fairness and transparency, private car parks provide a vital service but far too often they are abusing their responsibilities and duping motorists into paying overly expensive fines.”