CALLS TO NHS 24 are to be free after the launch of a new number.
The existing contact details will be replaced by 111 in April next year, meaning people in Scotland will no longer be charged when calling the advice service from a landline or mobile.
The current cost to call NHS 24 from a BT landline is the price of a local phone call, with calls from other landline service providers and mobile providers often costing more.
Health Secretary Alex Neil said a high quality service would still be delivered for anyone dialling the number seeking advice and support during the out-of hours period when their GP surgery is closed.
He said: “I strongly believe that our NHS should be free at the point of contact and this new number is about ensuring that this applies to those who seek support and advice from NHS 24.
“By introducing this memorable and free number we are removing any barrier for the public to access the health advice when their GP surgery is closed.
“By ensuring people have access to health information it will also help to keep emergency lifesaving services available for those who really need them.”
Caroline Mockford, a community activist with the Poverty Alliance, submitted a petition to the Scottish Parliament about the expense of accessing the service after being charged almost £8 by her service provider for a call to NHS 24 from her mobile phone.
She has now backed the introduction of the new number next year and praised the Government.
“The introduction of a 111 number in 2014 will save people having to dial 999 and I also believe it will have a knock-on impact on the number of people attending accident and emergency inappropriately,” Ms Mockford said.
“So I would like to thank the Scottish Government for acting upon the views of the people.”
NHS 24 chief executive John Turner said: “When 111 is introduced to Scotland next year, NHS 24 and our partners across Scotland will continue to provide high quality support to patients and their families on the new number, which is easy to remember and free to call.”
kiandrews@thecourier.co.uk