The banking group behind NatWest’s latest IT collapse has promised to compensate customers who were left out of pocket as a result of being blocked from accessing their cash.
Furious customers have deluged the bank with complaints about its second computer hitch to happen within a year, which has also affected sister banks Royal Bank of Scotland (RBS) and Ulster Bank.
RBS Group apologised for the “unacceptable failure”, which it said was due to a hardware fault unrelated to last summer’s meltdown that cost the group £175 million to fix.
Problems from around 9pm on Wednesday meant that customers were barred from withdrawing money at ATMs, with reports of some having their cards “swallowed” at cashpoints.
A statement from RBS Group said: “This problem was caused by a hardware fault and was not related to the issues we experienced last summer.
“Any customer who was left out of pocket due to this outage should get in touch so we can put things right for them.”
